Shipping Policy
At Jella, we aim to provide fast, reliable, and hassle-free delivery to all our customers across Pakistan. Please read our shipping policy carefully to understand how we process and deliver your orders.
🚚 Delivery Time
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Orders are processed within 24 hours after confirmation.
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Standard delivery time is 3–4 working days depending on your city/region.
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For major cities, delivery usually takes 2–3 days.
💰 Cash on Delivery (COD)
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We offer Cash on Delivery all over Pakistan.
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Please make sure your contact number is active for confirmation calls/messages.
📦 Shipping Charges
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FREE Shipping on all orders above a certain spending limit (optional).
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A small delivery fee may apply on orders below the free-shipping threshold.
(You can tell me your preferred charges and I can customize this for you.)
✔ Order Confirmation
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After placing your order, you will receive a confirmation call or SMS/WhatsApp from our support team.
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Orders that are not confirmed within 24 hours may be cancelled automatically.
📍 Order Tracking
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Once shipped, you will receive a tracking number via SMS/WhatsApp.
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You can track your order anytime from our Order Tracking page.
📦 Damaged or Missing Product
If your product arrives damaged or incomplete, please contact us within 24 hours of delivery with:
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Order number
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Pictures/video of the parcel
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Your contact details
We will replace the item or resolve the issue as soon as possible.
❗Incorrect Address / Missed Delivery
Please ensure your:
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Shipping address
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Phone number
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Name
are accurate. Jella is not responsible for delays caused by incorrect information provided by the customer.
📞 Need Help?
Our support team is available 24/7 for any shipping-related questions.
Feel free to contact us on WhatsApp or through our Support page.